Privacy Policy
Your privacy matters to us. This policy explains how cerolumexa collects, uses, and protects your personal information when you use our financial creativity services.
Last Updated: March 15, 2025
Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, business information, and financial project details. When you contact us through our website or phone, we also collect the content of your communications.
Our systems automatically collect information about how you interact with our website, including your IP address, browser type, operating system, referral URLs, and pages visited. This helps us understand user behavior and improve our services.
For our financial creativity consulting services, we may collect information about your business operations, financial goals, current challenges, and project requirements. This information is essential for providing tailored business solutions.
How We Use Your Information
- Provide and improve our financial creativity consulting services
- Communicate with you about your projects and our services
- Process payments and manage billing for our services
- Send you relevant business insights and updates (with your consent)
- Analyze website usage to enhance user experience
- Comply with legal obligations and protect our business interests
- Develop new services and improve existing offerings
- Provide customer support and respond to your inquiries
cerolumexa operates in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
Information Sharing and Disclosure
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, and serving our clients. These providers include payment processors, cloud hosting services, and communication platforms. They are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by Canadian law, court order, or government request. This includes situations where disclosure is necessary to protect our rights, property, or safety, or that of our clients or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will provide advance notice of any such transfer and inform you of your options regarding your personal information.
Your Privacy Rights
Access and Correction
You have the right to access your personal information we hold and request corrections if it's inaccurate or incomplete. Contact us to request a copy of your personal information.
Data Portability
You can request a copy of your personal information in a structured, commonly used format. This allows you to transfer your data to another service provider if desired.
Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time. This won't affect processing that occurred before withdrawal.
Deletion Requests
You may request deletion of your personal information, subject to legal retention requirements. We'll honor such requests unless we have legitimate grounds for retention.
To exercise any of these rights, contact our Privacy Officer at help@cerolumexa.com or call +15066077124. We'll respond to your request within 30 days and may require identity verification to protect your information.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Our security practices include:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls and authentication measures for our systems
- Employee training on privacy and data security best practices
- Secure data centers with physical and environmental protections
- Regular backups and disaster recovery procedures
- Monitoring systems to detect and respond to security incidents
While we take extensive precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. Our retention periods vary based on the type of information and our relationship with you.
| Information Type | Retention Period | Purpose |
|---|---|---|
| Client Project Data | 7 years after project completion | Legal compliance and potential future services |
| Marketing Communications | Until opt-out or 3 years of inactivity | Ongoing communication and relationship management |
| Website Usage Data | 2 years from collection | Analytics and service improvement |
| Support Communications | 3 years after resolution | Service quality and legal compliance |
| Financial Records | 7 years as required by law | Tax and legal compliance |
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.
Types of Cookies We Use
- Essential cookies that are necessary for website functionality
- Analytics cookies that help us understand website usage patterns
- Preference cookies that remember your settings and choices
- Marketing cookies that help us provide relevant content and advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality. We respect your choices and provide clear information about our cookie usage.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through our website or via email if you've provided your contact information.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
For material changes that significantly affect your rights or how we handle your information, we'll provide at least 30 days' advance notice and may require renewed consent where legally required.
Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We're committed to addressing your privacy concerns promptly and transparently. Our Privacy Officer will respond to your inquiries within reasonable timeframes as required by Canadian privacy legislation.